First-time supervisors as well as supervisors who want to upgrade their skills in particular areas benefit greatly from leadership programs that offer practical guidance on how to carry out basic managerial functions and work effectively with people. Some areas where they often need support include:


  • Becoming the leader you want to be
  • How to set goals
  • How to facilitate meetings
  • How to manage performance
  • How to give feedback
  • How to conduct a performance appraisal
  • How to communicate effectively
  • How to understand other people’s communication styles
  • How to build teams
  • How to resolve conflicts
  • How to create positive change
  • How to manage projects.

People who are new to a supervisory role tend first to ask “what should I do?” so training in the above behaviorally focused topics is helpful. These topics can be delivered as stand-alone training sessions or as part of a training series.

By the time leaders are at the director level, they tend to know the basics of what they need to do, and are ready to benefit more highly from discussions that focus on their “being”. The objective at this level is to deepen leaders’ social and emotional skills, as well as sharpen their access to their own inner wisdom so they can create organizational cultures that tap into people’s collective creativity. At the director level and above, people often want to know how they can build trusting, creative, high-performance environments in which everyone feels valued and synergistic, and contributes at a consistently high level. While  a focus on the inner dimension of leadership is essential at the director level and above, it is also useful for first-time supervisors. For more information about leadership development at higher levels, see Leadership Development Programming.

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